Free Shipping on Orders $100+ via USPS First Class Mail*
 
 

Customer Care

Ordering
BEFORE SUBMITTING YOUR ORDER: To ensure you are delighted by your order please confirm all order details are correct, as all orders are put into production as soon as you have submitted payment through our website. We are unable to alter or cancel orders once payment is submitted.

MONOGRAMS & Custom Orders
We produce your order to MATCH EXACTLY the information you entered into the website. Please confirm that you want the monogram exactly as you entered. General guidance on monogram format is from left to right: First Name Initial, Last Name Initial, Middle Name Initial Monograms and custom orders are not returnable. We cannot produce products with profanity.

Order Processing Time

  • Standard order processing times is 3-5 business days from date the order was placed.

Note: Expedited shipping does NOT affect the production time for product. If you wish to rush a product, please contact a customer service representative shared@defineu.com to request a rush. NOTE: A Rush fee will be applied and expedited shipping may need to be applied depending on the shipping location.

Shipping

  • All orders ship complete and shipping window is based on item with the longest production time.
  • We ship most orders via USPS and UPS, and may change carriers at our discretion.

Note: Expedited shipping does NOT affect the production time for product. If you wish to rush a product, please contact a customer service representative shared@defineu.com to request a rush. NOTE: A Rush fee will be applied and expedited shipping may need to be applied depending on the shipping location.

Orders totaling $100 or more will qualify for FREE SHIPPING to domestic US shipping addresses using standard ground. *Please note this does not apply to wholesale orders.

International Shipping
Shipments outside of the USA are subject to the duties, customs, handling and other fees of country location address. We are not responsible for the reimbursement of any fees assessed at time of delivery.

Wholesale Customers*

  • Please note – Orders totaling $100 or more qualify for Free Shipping this does not apply to Wholesale Customers
  • Retail Customer Promotions & Free Shipping do NOT apply to Wholesale Customers

Return Policy
Define U hopes you enjoy your personalized treasure! Items purchased at www.defineu.com may be returned to DeFine U for exchange or return within 30 days of original invoice. We will accept a return on any unworn, unaltered items, with the original packing slip. Sale items, clearance items are a final sale, and therefore are not eligible for exchange or return.

Please email information to shared@defineu.com for return requests. Please provide your name, address, order number, and reason for return. Returns will only be accepted with a Return Authorization Number. Approved Returns will be credited for the purchase price of your item. Once return is processed, a credit will be issued for the merchandise amount only. Original shipping and return charges cannot be refunded. Refunds will be made in the form of the original payment. Please allow 7-10 days for processing.

Please email information to shared@defineu.com for exchange requests. Please provide your name, address, order number and full details of product exchange.

Items purchases at an authorized DeFine U retailer must be returned directly to the store where they purchased. Items that are customized can not be returned.

General Jewelry Storage and Cleaning Guidance
Store jewelry away from bright lights and moisture to maintain original luster. To help avoid oxidation recommended storing in a sealed bag. We recommend your jewelry as the finishing touch to avoid contact with water, perspiration, and chemicals included in lotions, perfumes and hair products. A mild leather cleaner may be used on leather and suede products and a soft jewelry cloth to clean metal components or polish acrylics. Do NOT use dipped in liquid jewelry cleaner. If acrylic becomes dulled over time you may use a gentle soap (Dove as an example) on a slightly damp soft cloth and wipe to remove natural skin oils but you MUST thoroughly dry with soft cloth.